Terms of Service
These Terms of Service govern your access to Bring's Delivery-as-a-Service (DaaS) infrastructure, APIs, and commercial courier services.
1. Service Level Agreement (SLA) & Dispatch Times
Bring guarantees automated dispatch matching within 5 minutes for express orders during standard operating hours in active coverage zones. In the event of adverse weather or safety alerts, courier speeds may be throttled to prioritize rider safety.
2. Merchant Obligations & Cargo Standards
Merchants are responsible for accurately declaring parcel weight, dimensions, and contents. Dangerous goods (explosives, hazardous chemicals, flammable materials, illegal narcotics) are strictly prohibited and will result in immediate termination of service and law enforcement notification.
3. Proof of Delivery (PoD) & Chain of Custody
A delivery is deemed completed when the assigned Bring courier captures a digital timestamped photo of the dropoff location or receives an OTP / recipient signature. Any claim of missing or damaged goods must be submitted via the Bring Dispute Portal within 24 hours of delivery.
4. Cash-on-Delivery (COD) & Wallet Balances
Merchants utilizing COD agree to automated reconciliation via the Bring Merchant Wallet. Bring remits collected funds within 24 hours of verified dropoff minus agreed dispatch commissions.